Testimonials...

What people are saying about LatriciaK.

It is our pleasure to provide a letter of recommendation for LaTricia Kinlow. LaTricia Kinlow has served the Washington Courts community through the District Court, Municipal Court, Management Association as a leader, presenter, mentor, and committee member. Her knowledge and experience in customer service and court ethics has led us to invite her to facilitate educational subjects at the Snohomish County District Court Annual All-Staff Training on several occasions. LaTricia’s presentations on public service, integrity and responsibilities of court staff are influential and continue to set the tone for our court’s expectations in serving the public. It is always a pleasure to have LaTricia Kinlow present for our group. She is an engaging speaker who actively seeks out participation and provides realistic examples that bring awareness, thoughtfulness, and compassion into the work we do. We highly recommend LaTricia Kinlow as a presenter and educator.

The Snohomish County District Court Administration and Supervisory Team

What part of the session did you find most helpful?

I believe the most helpful part of this presentation was a different look on the courts and remembering the basics of do’s and don’ts for the court when customers are in the courthouse. I loved this session and the participation.
It was uplifting and informative. The speaker was fun, engaging and knowledgeable.
LaTricia was amazing. Everything about this session was so valuable.
How to relate to “customers”, not defendants. What we do is hard.
Her upbeat way of presenting to bring in the love of what I do.
Loved the examples and interactive exercises.
Different ways to deal with difficult customers, which the front counter gets many, and it is helpful to know more ways to deal with customers.
Being reminded that our job is to help people who are in a difficult situation and may be feeling confused and scared. Everything was helpful.

What information do you plan to implement when you return to your court?

The do’s and don’ts of the chart for real information vs legal advice and remembering the basics.
I especially liked the idea of remaining neutral and nonjudgmental with customers. I’m going to continue to implement that.
As much as possible.
How to handle difficult customers and how to address them correctly.
Encourage my fellow coworkers to review these materials to gain more perspective in the matter.
Attitude and motivation.
How to deal with difficult customers.
I plan on sharing knowledge about acting as a team, coworkers are customers as well.
Having the clerks clarify questions to the answers at the widow.
Reminding myself that the court is foreign territory for most people and I am there to help them navigate it.

Additional Comments:

Ambassadors of the court, “I’m not an attorney and I’d be doing you a disservice by answering that question”.
Very good, knowledgeable, motivational speaker. Clearly explained concepts and the why behind each